Nelson Systems

Request Support Minimize
Click the Help key to request support.

Nelson Systems GMA Coverage Minimize
Deliverable

8-5 Coverage

24x7 Coverage

Problem reporting times

24x7

24x7

Resolution activity times

8:00 AM -
5:00 PM

24x7

Resolution days

MONDAY - FRIDAY

MONDAY - SUNDAY

Holiday coverage  

Issue resolution relating to the software not performing as designed

Restoration of system to working status

Training from a dedicated trainer

Proactive preventative maintenance and monitoring
On-site assistance as necessary

Software Point releases, at no additional fee

Software Patch releases, at no additional fee

Rapid escalation paths

Response time targets

2 Hours

2 Hours

Return to GMA Programs


Copyright 2017 by Nelson Systems, Inc. All Rights Reserved.
Privacy Statement|Terms Of Use|Login|Contact Us|Typing Test
Subscribe to our RSS feed Like Us on Facebook Connect on LinkedIn