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Guaranteed Maintenance Agreements Minimize

We offer two standard levels of service maintenance agreements to our clients:
8-5 Service - 8:00 AM - 5:00 PM CST, Monday-Friday (except Federal Holidays)
24x7 Service - 24x7 coverage (including Holidays)

View GMA Coverage Chart

Nelson Systems delivers support through the three methods listed below.  Depending on the solution, product, service you have selected, Nelson Systems may choose to use any or all of the methods listed below to provide timely client support.

Method Support
Remote Support and Active Monitoring NSI attempts to resolve most issues via a remote support analyst.  Client benefits include a quicker response and repair time without waiting for an on-site person to arrive.  We also offer remote monitoring for most of our product lines, often giving us the ability to resolve issues before they affect your users!
On-Site Support A representative will respond on-site (when appropriate) to resolve an issue when remote efforts are not practical.  Target response time is two (2) hours from the time that on-site resources are dispatched.
Depot Repair Select products are repaired in a centralized depot facility, resulting in lower service prices through cost efficiencies.

Purchase of a maintenance agreement provides these value-added benefits:

  • Software upgrades at no additional fee - including all point releases, patch releases and all service fixes
  • Refresher training at no additional cost from a dedicated trainer
  • Prioritized status within the call management process
  • Increased ability to plan for expenditures
  • Scheduled preventative maintenance at no additional charge
  • Convenience when placing a service call (no issues with payment terms or expense, no approvals required, etc.)

For more information regarding our maintenance agreements, please call us today!


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